Customer care

CUSTOMER CARE

Consistently transmitting the concept of product excellence, even in the style of the services offered in an increasingly organized manner, and ensuring continuity of Client relations has always been one of the Ferretti Group’s most important long-term commitments. With the strength and synergy of a large industrial group, Custom Line places an extensive range of after sales services at its Owners’ disposal. Said services are developed with partners par excellence exclusively for its Clients and personalized for their yachts. Anyone purchasing a Ferretti Group motor yacht chooses the pleasure of experiencing the sea in complete tranquility, knowing they can count on a team of professionals whose daily commitment is to maximize the value of the time they spend on board, wherever they are in the world.

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Spare parts

SPARE PARTS

With the creation of Easea>Yachting, the Ferretti Group’s After Sales & Service Division, and the central spare parts warehouse, the Group’s Service Points can count on over 8,000 components and parts available all the time even in the summer; we are also proud to announce the opening of the USA Parts Warehouse in a new, larger facility.
The existence of decentralized warehouses at the premises of Dealers in the main areas of the Mediterranean and the USA guarantees rapid availability of spare parts.

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Platinum selection

PLATINUM SELECTION

The Platinum Selection program focuses on maintaining the quality and value of pre-owned yachts in order to deliver the vessel in excellent condition. To this aim, the Service Division will carry out a series of careful checks, to assess the overall condition of a yacht and decide what kind of work will have to be carried out in order for her to be given the status of Platinum Selection certified yacht.

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Direct line

DIRECT LINE

Group Clients can depend on a team of experts year-round to solve technical issues promptly
After Sales >

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Service university

SERVICE UNIVERSITY

This is the technical training school the Ferretti Group has been organizing for a number of years with the aim of guaranteeing constant updating of the worldwide service network by developing the specific skills of these professionals, renewing the training syllabus of each edition. Refresher courses alternate with classroom sessions, visits and training both in shipyards and on board of Group yachts. The aim is to give participants the opportunity to get to know the various stages of the production and maintenance process of the different systems on board.
serviceuniversity.ferrettigroup.com

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Convergence

CONVERGENCE

The training course dedicated to the Captains of Ferretti Group yachts and mega yachts makes an in-depth study of issues pertaining to the complex daily management of a motor yacht. The meeting features an intense program with an interesting combination of classroom refresher courses and outdoor activities.
convergence.ferrettigroup.com

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